Last updated: 22 August 2026
Service cancellations
You may cancel a service booking free of charge up to 4 hours before the scheduled slot. Cancellations after that, or when the technician has already reached the location, may attract a visit charge.
Product returns
Damaged, defective or wrong items can be reported within 48 hours of delivery with photographs. Approved returns are picked up and replaced, or refunded.
Opened consumable products such as sprays and gels cannot be returned for hygiene and safety reasons unless they arrived damaged.
Online service charges
Service charges for application assistance are refundable only if we have not started work. Government or third-party fees already paid on your behalf are non-refundable.
Digital services
Advance amounts for digital projects are non-refundable once design or development work has begun. Unstarted milestones can be refunded on request.
Refund timelines
Approved refunds are processed to the original payment method within 5–7 working days after approval. The credit timeline depends on your bank or payment provider.